Service monitoring

The goal of service monitoring is to identify problems before they affect your business.

Service monitoring is hard to do well, but has a great effect on the business in terms of improved service and reduced cost.

As part of our service monitoring, we perform diagnosis of problems to help you resolve them faster.

Airdesk provides comprehensive service monitoring with diagnostics for:

• Hardware faults
• Event logs, application logs
• Server performance
• Service availability and responsiveness for: mail, web, database, terminal services
• Network availability
• Security and Compliance: firewall logs, security events, intrusion detection
• Environment: temperature, humidity, smoke, movement, water.

We can monitor services in your main offices; in branches; at remote locations; at home; and on individual desktops and laptops.

We can alert you by e-mail or SMS.

To perform service monitoring we use:

Altiris

• Monitor Solution for servers, across different hardware and operating systems
• Site Monitor for services
• Connector Solution for HP Systems Insight Manager integration.

HP and Dell

• Server systems
• Client agents for desktops.

Other

• LogLogic for using log data effectively and for compliance
• Intersect Alliance Snare for security and event log monitoring
• AirLog custom log monitoring services
• Cisco and Open Source network monitoring tools
• A wide range of tools for specialised monitoring.

Contact us if you would like to improve your service monitoring. See here for details of a free trial of one of our monitoring services.