Service management

The aim of automated service management is to:

• reduce your administration costs
• improve control of your assets.

If you think how much time is taken with administration in IT, automated service management is a good investment.

We can build your service management system. We can also provide enterprise-wide service management for an annual per-user or per-device charge.

To perform automated service management we use the following tools:

Altiris:

• CMDB and Asset Management Solution for purchasing, leases, licenses, warranties
• Inventory Solution for detailed hardware and software inventory
• Application Metering Solution to control software licenses
• Helpdesk Solution for faults and requests, integrated with other service management systems
• Task Server for automated execution of tasks and jobs
• Connector Solution to integrate with other systems including, for example, PeopleSoft
• Workflow Solution to automate standard processes such as provisioning, purchasing and change control.

Contact us if you would like to improve service management in your organisation.